Hospital fee guarantee is a form in which the insurance company will pay part or all of the medical expenses for customers at the dental clinic, usually including examination and treatment costs. Specific details about the categories of examination and treatment covered are determined by the insurance company when the customer participates in the insurance.

Typically, the costs covered by insurance include: examination, diagnosis (such as X-ray) and treatment of certain items such as scaling, filling, root canal treatment, tooth extraction (including wisdom tooth extraction).

Customers and their families who are covered by hospital fees will only have to pay for treatment costs that are not covered by insurance, or when the liability limit is exceeded.

Customers who want to be covered for hospital fees must be examined and treated at clinics that are partners of insurance companies. Sakura Dental is one of the few dental clinics that is trusted by nearly 20 leading insurance companies in the world and in Vietnam . You can see the full list of Sakura Dental's partner insurance companies here .

It can be seen that customers who are guaranteed hospital fees have their financial burden greatly reduced, especially when treatment costs are high.

We process your hospital fee guarantee request very quickly : on average within 30 minutes from the time we receive your complete application.

What is a hospital guarantee card?

When you join the insurance, the insurance company will issue you a physical insurance card or an application (app) on your mobile phone. The card will display information about the customer, company name (if purchased by the company), card number, effective date...

For customers who have dental insurance , when examining and receiving treatment at medical facilities that have signed a hospital fee guarantee agreement with the insurance company, you will use the hospital fee guarantee card to pay for examination and treatment costs at the medical facility.

Only costs exceeding the limit, exceeding the maximum benefit and unnecessary, medically unreasonable costs must be paid by you.

Effects of hospital guarantee card

1. Your benefits when choosing a dental clinic that cooperates with the insurance company you participate in.
When you come to a dental clinic that cooperates with an insurance company (for which you have a hospital fee guarantee card), you will enjoy the following services and benefits:

• Direct examination by a team of experienced and highly specialized doctors at clinics trusted and selected by insurance companies.
• Equipped with the most modern and advanced machinery system.
• Examination, diagnosis and treatment results are timely, accurate and fast.
• Scientific, closed and quick examination process.
• Convenient guarantee procedures, support, and careful preparation of documents in case customers are not directly guaranteed.
• Service prices are publicly listed, reasonable, and always have many attractive promotions.
• Ensure maximum benefits of insurance card guarantee.
• Be proactive, save time, and do not affect work and study because the clinic is open all days of the week, including Saturdays and Sundays.

When checking in for examination and treatment at hospitals and clinics in the hospital fee guarantee system of insurance companies, the insured person should present the hospital fee guarantee card to the clinic receptionist to receive hospital fee guarantee service support.

2. In case of outpatient medical examination and treatment or medical examination and treatment at a hospital/clinic that is not covered by the insurance company's hospital fee guarantee system , the insured person needs to pay attention to collecting documents for payment of medical expenses, medical records, invoices, etc. as a basis for requesting the insurance company to pay the insurance money after treatment.

Hospital fee guarantee process at Sakura Dental Clinic
With more than 10 years of experience cooperating with domestic and international insurance companies, Sakura Dental has built a process for using hospital guarantee cards and paying benefits including 5 simple steps as follows:

Step 1: The insured person requests a hospital fee guarantee.

The insured person or representative submits a request for hospital fee guarantee to the receptionist of Sakura Dental Clinic, and presents the hospital fee guarantee card of the insurance company (hard card or card on the App) along with the identification documents required by the Insurance (CCCD/ID card for Vietnamese; Passport for foreigners and additional birth certificate for children under 15 years old).

Step 2: The dentist checks the information and makes a guarantee request.

The receptionist or insurance officer of the Dental Clinic will check the insured person's information and make a request for hospital guarantee to send to the insurance company that issued the hospital guarantee card.

Step 3: The insurance company responds to the guarantee request.

The insurance company will review the hospital fee guarantee request and issue a notice of acceptance or rejection of the guarantee.

Time limit for handling guarantee request: Within 30 minutes from receiving guarantee request from the Center.

Step 4: The center and the insured person receive feedback from the insurance company.

The receptionist or insurance officer of Sakura Dental Clinic receives and notifies the insurance company's decision to the insured person.

Step 5: The insured person completes the benefit payment procedure.

• The insured or his representative shall only pay the Center for expenses not covered by the insurance company.
• The insured person signs the claim form or documents as instructed by the insurance officer before leaving the Center.

Cases not covered by hospital fees

Cases that are not covered by hospital fees include:

• Failure to provide full guarantee card/identification documents as required.
• The insured terminates the insurance before the period stated on the insurance card.
• Incurred expenses not covered by insurance.

In order for customers to enjoy the maximum benefits approved by the insurance company, please note the above issues so that the hospital fee guarantee can be carried out smoothly.